Refund policy

Last updated: October 1, 2026

Thank you for shopping with Bubu Dudu Story. We want you to be happy with your purchase. Please review this Refund and Return Policy before placing an order.

1. Return eligibility

You may request a return within the applicable return period if:

  • The item arrived damaged or defective.
  • You received an incorrect item or an incorrect quantity.
  • An eligible item is unused, unworn, and in its original condition, with its original packaging, tags, labels, accessories, and proof of purchase.

All return requests are subject to review and approval. Items sent back without prior authorization may not be accepted.

2. Return period

  • General return requests must be submitted within 14 days after the order is delivered.
  • Damage, defects, missing items, or incorrect items should be reported within 48 hours after delivery so that we can document the issue with the carrier or fulfillment partner.
  • Requests submitted after the applicable period may not be accepted, except where a longer period is required by law.

3. How to request a return

  1. Email support@bubududustory.com or use our contact page.
  2. Include your order number, the item you wish to return, the reason for the request, and clear photographs or video if the item is damaged, defective, incomplete, or incorrect.
  3. Wait for our customer support team to review the request and provide return instructions and, when applicable, the authorized return address.

Please do not send a return to the address shown on the original parcel unless our support team specifically instructs you to do so.

4. Return shipping

  • If the return is approved because an item was damaged, defective, incorrect, or missing due to our error, we will provide an appropriate resolution and, when a physical return is required, cover reasonable return shipping costs or provide a prepaid return label where available.
  • For an approved return based on preference or change of mind, the customer is responsible for return shipping costs unless applicable law requires otherwise.
  • We recommend using a trackable shipping service. Bubu Dudu Story is not responsible for a return parcel that is lost or damaged before it reaches the authorized return location.
  • Original shipping charges are non-refundable unless the return resulted from our error or applicable law requires a refund.

5. Condition of returned items

Returned items must be unused, unworn, unwashed, unaltered, and in resalable condition. They must include all original packaging, tags, labels, manuals, and accessories. We may reduce or refuse a refund if an item is returned used, damaged after delivery, incomplete, or in a condition different from when it was received.

6. Non-returnable items

Unless the item arrived damaged, defective, or incorrect, we cannot accept returns for:

  • Personalized, customized, made-to-order, or specially requested products.
  • Gift cards, digital products, and downloadable products.
  • Items marked final sale.
  • Items that have been used, worn, washed, altered, or damaged after delivery.
  • Items returned without their original packaging, tags, labels, or accessories.
  • Products that cannot be returned for hygiene or health-protection reasons once opened or used.

This section does not limit any non-waivable consumer rights that apply in your jurisdiction.

7. Refunds

  • We will notify you after receiving and inspecting an authorized return and let you know whether the refund has been approved.
  • If approved, we will issue the refund to the original payment method within 7 business days after inspection.
  • Your bank or payment provider may require additional time to post the refund to your account. This processing time is outside our control.
  • If more than 15 business days have passed since we confirmed approval and the refund is not visible, please contact us at support@bubududustory.com.

8. Exchanges and replacements

For an item that arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours of delivery. Depending on product availability and the circumstances, we may offer a replacement, exchange, store credit, partial refund, or full refund. The fastest way to obtain a different item for a standard return is usually to complete the approved return and place a new order separately.

9. Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or correct the shipping address. We cannot guarantee changes or cancellation after an order has entered processing or has been dispatched. Once shipped, the applicable return process must be followed.

10. Packages marked delivered

If tracking shows that a parcel was delivered but you cannot locate it, please check the delivery address, nearby safe locations, household members, neighbors, and the carrier. Contact us promptly if the parcel remains missing, and we will review the available tracking information. A delivered tracking status does not automatically qualify an order for a refund, but we will assist with an appropriate carrier investigation where possible.

11. Contact us

If you have questions about a return, exchange, or refund, contact Bubu Dudu Story through our contact page or email support@bubududustory.com. Please include your order number so we can assist you efficiently.

12. Policy updates

We may update this Refund and Return Policy to reflect changes to our products, services, operating practices, or legal requirements. The version published on this page at the time of your purchase will apply, except where applicable law requires otherwise.